![]() ![]() Click on the name ‘Display’ to see a list of your display properties in the right hand corner. Beneath it you will find a section with the name ‘Display’. ![]() Click the plus in front of ‘Components’ to expand that category. On the left hand will be a window with ‘System Summary’ at the top and below will be words with ‘+’ signs next to them that say ‘Hardware Resources, Components, Software Environment and Internet Settings’. Do not worry, you can not mess anything up from this window, it simply shows you your systems specifications and information about its basic construction and settings. This will open your system information window. Now in the text box type: “msinfo32.exe” (without quotes) and press enter. This will open your ‘Run Command’ prompt. Press and hold the windows or system key (A key with the windows logo on it on most standard keyboards) and press ‘R’. Ok, since there are allot of new players who are having OpenGL problems and need to know what to do, and there are GMs who would like to help but have no clue what you have on your computer here is my guide to discovering what kind of graphics adapter you own and other data that GM’s and CSRs may need to know about your system.Īssuming you own windows (the supported Operating System)… If you believe your guild has been affected by this issue, visit the following link: More Information can be found in the following link: You can’t really do anything when this happens, so sit tight and play on another character while a GM fixes the problem. If you immediately freeze when you log on, and all your other character can move, your guild has bugged. You may need to re-teach your anti-virus each time Fiesta patches. Make sure that Fiesta is on your firewall exception list, that the correct ports are open, and that your anti-virus “knows” to let Fiesta through. I can’t tell you HOW many times I’ve seen this error crop up, it’s happened again and again and again. Formerly known as a urlopean error, what’s happening is your anti-virus or firewall is preventing access to Fiesta. “Connection to the servers has failed” The most common error found. You need to be an admin!: …=administrator X-trap guide: Since I don’t know a lot about X-trap, here’s someone that does! Hand-in-hand with the one above, if your bug is not listed, report it!Įverything you need to know about that tricky e-mail you aren’t getting! Go here if your username/password is incorrect (Error 401)Ī list of known bugs, go there to check the status of bugs before reporting them. If you need to re-install, here is the link. Note: In-game problems and sparkcash issues are in the next post- Jump down there if you are having one of those problems.įor having issues with patch, manually install them from here. You can contact them by clicking on Support -> FAQ -> Contact a CSR, then give them ALL your details. I can filter through most of them, lightening their workload, however, if I can’t deal with an issue, I’ll usually refer you to a CSR. also known as the CSR, are the people who’s jobs it is to deal with your problems. To find stuff, use the find option- look down a bit to read about it.Ĭontacting a CSR:The Customer support reps. If I can’t help you with your problem, and you solve it, PLEASE message me the solution so I can post your problem and your solution here. I will then send you a message back with what I did for this problem (or I never found it, not too likely) and I will post your problem and the solution I found under here, so that people can over time use this as a general reference guide.Īlso, with Outspark’s new friend system, you can pop me a friend request, and if you see me online, feel free to IM me with your problem. If you need some help, and a GM/CSR is not replying to your messages, try sending me one. I can’t see what you have, the only information I have is what you tell me. ![]() Please remember, I am not a mind reader, nor am I at your computer. The First thing I want to say is that if you find yourself getting extremely mad and/or Frustrated, you really should just take a quick 5 minute break to calm down before trying to tackle the problem again. Well, reading many errors on the forum I realized that I have encountered virtually all of them, and found a way around them. Fiesta Online Troubleshooting Guide by The-Sakura ![]()
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